2.0
1 Feb 2026
Former employee, more than 1 year
Wollongong
Recommend
CEO approval
Business outlook
Pros
Comraderie among frontline workers. Can be rewarding in terms of supporting people.
Cons
The burden of excessive admin KPIs got in the way of doing the actual work of supporting people. Partially out of control of management, but we could collectively found ways to resist funding body pressure if management at the time weren't bootlickers. I've heard new management is way more supportive and genuinely invested in the purpose of the work (supporting people)