Pros
*After working for NeoLore Networks for 2 years, I was very confident when pursuing the next stage of my career, as I knew whatever challenges would be thrown at me, I developed the resilience and the self-determination needed to work within the IT field. This is due to the nature of working for an Managed Solutions Provider, you are introduced to many different fields of IT and learn to troubleshoot within them. *The work culture is great, I really did enjoy all of my co-workers and all of the support that they provided. If you ever ask for help, someone will be willing to help. Humor is definitely appreciated at NeoLore! *Not being siloed to do one specific task, and one task only. You will be introduced to all different networking environments, though there is opportunities to become an internal specialist for a specific product or technology. *Work events, free coffee, occasional lunches provided by management and different treats. Always nice to have! *NeoLore has been improving their visibility into the different aspects of work that are being completed. For example, if a client is undergoing a migration from a 100% on-premise environment towards a 100% cloud environment, those steps are being outlined for all to see, even if you are not involved with the project yourself, which is a great source for learning. Ultimately, if you have the commitment to learn and to work (and you will work!), it is hard to imagine another workplace that will give you the skills to be confident within the IT field.
Cons
*The aspect of always being "on". This is an issue for any MSP, as part of the position ultimately is customer service. Whether your ensuring that the correct tickets are prioritized, you're speaking with a client on the phone or you're onsite at a clients, there's very little cool-down periods.