Pros
A way to gain experience in the Tech field without a degree. Pay starts above minimum wage
Cons
Many, When the company first started the call center it was a fun an energetic place that actually felt like we were there to help people with their computers. Later, at the behest of a consultant who "Trained" people to remain "in check" in order to achieve the "best possible outcome" it became Nerds get money. The trick is to be as robotic as possible so people will go with your way on their own choosing and go with your recommendation.
This is great but the "recommendation" is ALWAYS An advanced tune up for $229 then charge you anything else that sounds probable for another $129. In short something you could spend 20 or 30 minutes running the programs below anyone can fix what they can. That's $11.93 per minute where the person working gets $10 for the hour
The company violates the EULA of several Software programs in that free versions of software are used to make a profit. These programs include:
Malwarebytes (free program to use for home use)
cCleaner (free program to use for home use)
Spybot search and Destroy (free program to use for home use)
and others:
They have been reported to these companies and to Microsoft for software Piracy as well.
So if you choose to work there, check your soul at the door and find another job after 6 months.