Nerds on Call Reviews

If you're looking for a tech support job, know the facts. You'll get experience here but you're only getting minimum wage. People working at Wendy's get a dollar more an hour. You won't get any raises. You will primarily work on PCs but you will also be asked to work on iMac and MacBook Pro's with anything from Catalina to Big Sur. If you don't have significant Macintosh experience, don't work here. You will find working on customer's Macintoshes to be troublesome simply because in many cases you can't get connected to their computers to work on them. You will often be unable to use the company's Logmein tool to connect and will need to use Teamviewer... except Teamviewer may block you due to excessive commercial use. The employer won't pay for a commercial license to help you do your job. Please consider getting actual Macintosh training and a ton of experience in it before taking this remote support job. You'll thank me for that. This is amplified by the fact that whether you're working on a Mac or a PC, you will need to Google search for solutions. Customers also need to know this, they do a lot of Google searching for problems that are downright esoteric, like Outlook interacting with iCloud. Google searching for solutions is not reliable and will often lead you astray with bogus solutions - or none at all, like when the customer's printer says "Driver unavailable" in Windows Printer & Scanner settings. Plus they don't have a knowledge base like most other tech support places do. You memorize everything or have Sticky Notes. Do not think an A+ Certification will get you through the day... but take it from someone who has worked there... do not even look at this job until you get one. Also understand that the clientele is almost entirely elderly and they have a much harder time being able to cooperate with you when you need them to follow instructions to get your service computer connected with theirs or even pull the power plug on a printer. You will also find that the more you help them the less capable they are of helping themselves, down to some people even forgetting what a web browser is. Know this going in - many customers will simply go mentally limp as soon as they connect with you. Then they will also get angry at you if you can't fix the problem. This may sound entitled, but another con is that they also require you to work at the office. They sent us to work at home during the worst of the pandemic but like some of the less enlightened employers they pulled us back in when the lockdown ended. This employer is hostile to working at home and will only do so if forced to. Some people have worked there for years. Don't fall into that trap. If you get this job, stay there for six months and then start hunting for a better job that allows you to work at home for better pay. In this "post"-pandemic period it's the best time to find one and then move on from this place like I did.

Can't honestly think of any cons.