L1 Support - Good pay & benefits but it costs in the long term - Tech Support Engineer NetApp Employee Review

2.0
22 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Team itself is great, most of the engineers are great people, same for senior engineers in L2

Cons

Extremely stressful, too much work and not enough engineers on hand Very little organization in procedures and processes Little communication with management both direct and senior

Explore other reviews about NetApp

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance (in my team)

Cons

Leadership is bad, stay away!

3.0
26 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amongst the top companies in the data storage industry = company stability.

Cons

If you'd ask me a year or 2 ago, I would have given the company 5 stars. But, as with most tech companies now, they've started to follow the trend of return to office, regardless of logic. There's little to no room for exceptions and the company would rather sacrifice productivity regardless if they know the hardships for people living in metros (one way commute to the NY or SJC office can take 2 hours one way!) - that and there's no commuter benefits. You have to pay out of pocket and live in fear of not receiving your bonus if you miss the "thrive together" quarterly requirements.

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