Culture Going Downhill - Marketing New Balance Employee Review

2.0
6 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Product is cool and benefits are good. People who have been at the company for a while are incredibly smart, and some associates are like family. Hybrid office schedule 3 days in office (for now).

Cons

New Balance no longer has the incredible culture of valuing employees and their contributions as they did before. New directors and management as of the last year have come in to the marketing department and completely blown up the organization, demoting seasoned, experienced managers with the company for years in hopes they resign in spite, just to be replaced by new, green managers with half the experience. The company has completely changed its' culture, putting growth and profits over employees who have been at the company long before NB saw this explosive growth. Associates are promoted based on who they know and rub shoulders with, while others working hard with their heads down are overlooked for opportunities. The in office culture is toxic, with associates gossiping about others across the way from their desks and discussing NSFW topics way above conversational speaking volume. It's all about who you know and who you kiss up to rather than how hard you actually work. Associate concerns are ignored and dismissed, assuming that we exist solely to work at New Balance and no function outside of what benefits the company. Exceptions are given to some associates to be flexible and work remotely, while others newly in need of flexibility due to disability status are not provided reasonable accommodations. An attempt to drive home wonderful in office culture where 90% of the time meetings are remote results in seasoned employees with personal needs to be pushed out of the company regardless of NB seniority and irrespective of hardships faced in their personal lives. HR and the company have no interest in supporting, or even speaking to, employees who require accommodations due to serious circumstances. The culture that once existed before where associates were encouraged to speak their minds and share feedback is no longer; instead, your request from HR is returned with passive-aggressive comments, eye rolling, interruption when speaking, and minimizing of significant personal circumstances all to avoid making reasonable exceptions.

Explore other reviews about New Balance

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work schedule as well as employee discount

Cons

Parking can be tough on busy shopping days and weekends

5.0
5 Mar 2026
Recommend
CEO approval
Business outlook

Pros

New Balance has genuinely been the most positive workplace experience I've had in my career. The culture is supportive, inclusive, and full of great people. People are kind, curious, collaborative, and truly invested in helping others succeed. There is no sense of hierarchy for hierarchy's sake. Leadership is approachable, down-to-earth, always happy to listen, and continuously expresses gratitude for everyone's contributions. I feel valued everyday, both for my contributions and in the way the teams collaborate. Work-life balance is also a real strength. Being privately-held and family-owned, there is a real emphasis on employees being people outside of work. Expectations are clear and boundaries are respected, which makes it easy to bring your best self to work without feeling burnt out. It's rare to find a place where you feel this appreciated and excited about the work. And because of this, I feel motivated to do my best for the company, especially when the product is something I'm super proud to work on.

Cons

NB is not where you can expect to be promoted year over year. However, this ultimately leads to more job security, consistent large bonus pay-outs, and a more stable environment.

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