okay place to work - Long Term Disability Case Manager New York Life Employee Review

3.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

remote work is nice, they are trying to adapt new technology, they make you feel like you are cared for as an employee. the health insurance is okay, but they pay for student loans, tuition if you go back to school, and have really great benefits for family planning.

Cons

you are a cog in the machine, they are laying people off and trying to replace human decision making with AI too early.

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New York Life Response
3mo
Thank you for taking the time to share your feedback. We take your concerns seriously and would like further information. We encourage you to email us at helpusimprove@newyorklife.com if you would like to share specific details about your experience.

Explore other reviews about New York Life

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Great brand with high levels of training and support. Good work-life balance and supportive managers who don't micromanage. Benefits include good pay, decent PTO, tuition reimbursement, bonuses. Agents enjoy full autonomy over their schedule, the ability to work with clients they choose, and untapped commission potential. Training is strong, with clear advancement paths toward financial advisor and management roles.

Cons

Commission-only structure. Agents must generate their own leads with no real structure to daily activities.

5.0
9 Oct 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Right out of college, I had an opportunity with the New York Life. Being young I felt that I was at a disadvantage but I worked hard, I was relentless, and ambitious. My first full year, I was able to make a six-figure income. It wasn't easy but is medical school easy? Is law school easy? The training and development at New York Life was unmatched. I knew nothing about the Insurance and Financial Services industry until I was given an opportunity at New York Life and the training was exceptional and has led me to the success I have today.

Cons

You have to work hard, be relentless, entrepreneurial, invest a lot of time and effort into the business and above all, expect a higher standard of living and strive towards that goal every single day.

251
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New York Life Response
9y
Thanks for taking the time to share your feedback – we appreciate it. As you say, a successful career as an agent requires dedication and commitment. For many, including you, the professional rewards are worth it. But we do understand that starting out in this career is not always easy. That’s why we offer new agents continuous training and support, to give them the advantages they need to succeed.
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