This company overworks their admins to the point of severe burn out. There is bullying, intimidation tactics, and racial microaggresive undertones. The pay is GOD AWFUL for a billion dollar company. The agents treat the staff with disrespect and lack empathy. Management only care about their bonuses and how much life they can squeeze out of you so their bonuses are top tier. I've had to get therapy because this job drove me into deep depression and gave me panic attacks.