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      New York Life

      Engaged employer

      New York Life reviews

      Great company, terrible management - Sr Service Representative New York Life Employee Review

      4.0
      29 May 2025
      Sr service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits and resources. On the job training. HR.

      Cons

      A little behind in terms of financial services. Very conservative. Terrible service team processes. Incompetent service team. My direct manager micromanaged me, was passive aggressive during our one on ones and often misdirected blame for her lack of communication and leadership. Work life balance is meh. Burn out with high volumes. Little balance or opportunity for career growth unless you’re within the cookie cutter picture of what they want/need.

      avatar
      New York Life Response
      8mo
      Thank you for taking the time to share your feedback. We take your concerns seriously and would like further information. We encourage you to email us at helpusimprove@newyorklife.com if you would like to share specific details about your experience.

      Explore other reviews about New York Life

      5.0
      11 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture and leadership team.

      Cons

      None as yet so far

      5.0
      9 Oct 2015
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Right out of college, I had an opportunity with the New York Life. Being young I felt that I was at a disadvantage but I worked hard, I was relentless, and ambitious. My first full year, I was able to make a six-figure income. It wasn't easy but is medical school easy? Is law school easy? The training and development at New York Life was unmatched. I knew nothing about the Insurance and Financial Services industry until I was given an opportunity at New York Life and the training was exceptional and has led me to the success I have today.

      Cons

      You have to work hard, be relentless, entrepreneurial, invest a lot of time and effort into the business and above all, expect a higher standard of living and strive towards that goal every single day.

      251
      avatar
      New York Life Response
      9y
      Thanks for taking the time to share your feedback – we appreciate it. As you say, a successful career as an agent requires dedication and commitment. For many, including you, the professional rewards are worth it. But we do understand that starting out in this career is not always easy. That’s why we offer new agents continuous training and support, to give them the advantages they need to succeed.
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