Read these reviews and be wary of the "No Cons (nothing negative to report) at this time" - Negotiating Single Point of Contact II Newrez Employee Review

No investment in technology. Recent major platform change in 2021 is a failure that touches every aspect of performing this position. On average 2 of the primary platforms you work in go down 1-2 times / week for hours at a time while the hourly workers are held to a standard of 90% or better at their job performance metrics. Anything less than those metrics is another chance to take money off your potential bonus. Work - Life balance is unreasonable--no less than 2 days / week the only chance you have to attend to your personal portfolio of work is after hours (OT) when you can stop everyone else's in the company's calls from routing to you. You have almost no say in when you're allowed time off around end of year holidays and the coverage schedule mandates one weeknight / week & 1 Sat morning/ mo. so it's very much a retail position. There is limited chance for career growth. I applied to no fewer than 15 positions that were mostly lateral (and most of which I was overqualified for) and never once was allowed to interview for any of them... Mind you I'm a college graduate. I have over 15 yrs' experience in mortgage lending (5 as a team/office manager). Never once did I have a negative issue performance- wise at SMS, and I didn't seek a move from my position until the company standards were adhered to (1 yr or more in the role).I ensured that my supervisor was aware I was looking for other opportunities in the company. A few things were likely in play. The position I worked is primary the profit center for any company in this business, and if you have someone that can do the role well & within the boundaries of the myriad of compliance regulations they are mandated to work within, then you don't want that person working anywhere else (as they are too hard to replace). Or possibly it's political and the exempt (salaried) positions are protected for "personal connections only" and generally only pulled in from the outside. (I'm seeing that referenced in many other reviews here at least). My performance review for my last year was completely botched. The "meeting" was an absolute ambush phone call out of the blue. There was no announcement communicated to the team in advance that they were taking place, nor was I even allowed to view the document I was being read (even though I requested, "Shouldn't I be allowed to see what the report said?") considering we screen share so much in our regular meetings. The end result was I didn't exceed my stretch goal enough times in my monthly bonus payouts to merit even a cost of living increase for the year. I feel the logistics of how poorly this meeting was handled was likely isolated to my less than professional standards supervisor as I've worked (reported to) 2 other highly professional supervisors at SMS. The templated "open door policy" to management (that will assuradly be included here in HR's reply to this post) is a joke. Supervisors and their management typically have a long track record working with each other at other companies. This position (and company in general) is very siloed. We had the level over our supervisor (their manager) sit in on a huddle about 2x/ year and 2 levels over our supervisor 1 x / year. Never did I get the feeling I could go around my supervisor to their manager or to HR and "help" my situation to pursue my goals. My most recent supervisor was already constantly threatening our team's jobs no less than 1-2 times per month in team emails/ chats and /or verbally in meetings, and I was aware a teammate had gone to the manager already about these things with no change in the supervisor's actions. As I stated earlier my hope is this supervisor was not representative of management in general at SMS. Lastly, it's also very telling that no one in that "Open Door policy" management and or HR group wanted to talk to me or do an exit interview when I gave notice.