- The company culture is too strict and old-fashioned. Happy employees are productive employees.
- Admin team morale is low. Even when you try to lift people's spirits with humour, it gets knocked down quickly.
- There feels like a massive divide between the treatment of the Admin team and the rest of the company.
- You are constantly being monitored, which makes you feel like you have a target on your back at all times.
- There are too many grey areas in the processes, which leaves you feeling like you always have to defend your decisions to Management.
- Taking 'call centre-like' call volumes whilst juggling a highly-focused admin role doesn't work. It just leads to stressed-out employees and increases errors.
- There is a lot to learn, and processes keep changing at very short notice. Unfortunately, there is a severe lack of training to support this.
- Sometimes you will be dealing with very challenging calls. I often had patients break down in tears, feeling powerless to give them the mental health support required.
