Watch Out for Fake Reviews - Especially the ones that use the word "GREAT" - Tech Support Engineer Next I.T. Employee Review

1. Great team culture and support system for technicians of all levels. 2. Competitive pay and raises upon completion of industry certifications. 3. Employee development and paid training is provided by next I.T. 4. Employee recognition platform provides instant feedback enabling growth. 5. Large on-call rotation and minimal overtime required if any.

1. Requires the ability to learn and adapt to new situations quickly. 2. Supporting multiple client environments may be difficult for some. 3. Requires constant study of industry best practices and standards.

It can be difficult to get started in an I.T. career right out of college. Next I.T. is somewhat lax on their hiring, which is a pro for inexperienced individuals that want the chance to prove themselves. This helped me get started in my career. Everyone that works for the company is extremely helpful.

I've heard negative comments about the stress of working on the help desk, but I did not experience any issues. Show up on time, wear your uniform, get your work done, and leave. Be patient with the customers and understand their frustrations. Stay cool in stressful situations. As long as you're doing those things, help desk is fine.