Could be so much better - Professional Services Engineer NiCE Employee Review

2.0
24 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Some interesting products to work with and a wide client base, get exposure to lots of different industries Some great people to work with

Cons

Way too much focus on getting projects closed to show earnings each quarter. Don't care about keeping customers happy. Poor pay and no career path, best staff leave and move on. Very poor work life balance in services. Company is changing and focus is on saving money, lots of staff have been put on notice as they are off shoring jobs for short term gain

Explore other reviews about NiCE

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Position in the market forces the company to evaluate emerging technologies early and often. This creates a great opportunity to build expertise in revolutionary technologies. Unlike many large corporations, NiCE offers an opportunity to learn and participate in areas outside of your immediate job description.

Cons

Diversity of long tenured employees dating back to time as startup and recent employees joining from large enterprises can lead to differences in opinion on internal process transformation. This is manageable, but requires internal selling.

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

Cons

Some older processes that are in the process of being modernized.

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