A promising opportunity, but fell short. - Anonymous employee NiCE Employee Review

2.0
11 July 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great culture. I feel fortunate that I’ve met some amazing people. Specifically saying this about In Contact, not NICE. In Contact really seems to care. Paul is a great leader.

Cons

-Work life balance is a joke. - Managers need to be leaders! Be an advocate for your employees. Not an adversary. Take the time to listen to feedback and have meaningful relationships. If you want happy employees, hire managers who actually care. -Onboarding process is hands down the most disorganized I e ever experienced in my career.

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NiCE Response
4y
Thank you for taking the time to share your feedback. We are aware that the lines between life and work have become blurred since the world moved to remote work due to the global pandemic. We at NICE CXone, recognize the importance of balance and continue to offer a range of activities to support our employees globally. We invite you to approach your HR Business Partner to discuss any specific issues you have.

Explore other reviews about NiCE

5.0
23 June 2026
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CEO approval
Business outlook

Pros

Position in the market forces the company to evaluate emerging technologies early and often. This creates a great opportunity to build expertise in revolutionary technologies. Unlike many large corporations, NiCE offers an opportunity to learn and participate in areas outside of your immediate job description.

Cons

Diversity of long tenured employees dating back to time as startup and recent employees joining from large enterprises can lead to differences in opinion on internal process transformation. This is manageable, but requires internal selling.

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

Cons

Some older processes that are in the process of being modernized.

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