Great benefits and competitive pay, but if you work in the support org you'll be put through the wringer - Advanced Support Engineer NiCE Employee Review

3.0
21 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Good benefits, compensation, and lots of perks. Overall company culture is pretty positive and inclusive.

Cons

Support engineers are often set up to fail by virtue of just being "the messenger" and not being able to resolve issues as so many are bugs that need to be escalated to R&D. There are consistently issues that drag on for months on end without resolution once escalated for bug fixes, and the engineers are left to make excuses. It makes for a very stressful and not very rewarding experience when providing the front-line support to customers.

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NiCE Response
1y
NICE is a market leader in the industry and provides best in class products to its customers worldwide. We also have a great support team that’s engaged in delivering the best customer experience. We wish you great success in whichever career direction you choose!

Explore other reviews about NiCE

5.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

- Fantastic leadership - My boss was determined to see my succeed - Awesome culture - Best product in industry

Cons

- None that i can think of

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NiCE Response
2d
Thank you for taking the time to review us. We’re delighted to hear that you had a positive experience during your time at NiCE and wish you the best in your professional endeavors!
5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

Cons

Some older processes that are in the process of being modernized.

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NiCE Response
1w
Thank you for sharing your experience. At NiCE, we take pride in fostering a positive work culture, and it’s great to hear that you’re enjoying your journey with us. Whether it’s building new skills or pushing boundaries, we’re here to support your growth. Wishing you continued success in your career journey with us!
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