Good place to start, but not the employer to stick it out in the long run for. - Sales Development Representative (SDR) NinjaOne Employee Review

Before I begin, a lot of the reviews you see here are fake. Every company has cons, NinjaOne is no different. Let’s start with upper management. Most upper management are spineless hype men whose job is to create powerpoints and run impotent, time wasting meetings (that can be compressed into emails). Upper mgmt (in particular, sales operations) also has a habit of creating solutions to problems that never existed. When introduced with these solutions, management claims it is to help us hit our number and make us more efficient. When in reality, these solutions are created by people who don’t contribute anything meaningful to the company – they’d rather come up with these imaginary solutions to pat themselves on the back and please C-suite execs/board members. The office has a hybrid model of Mon/Tue/Thu in office. Wed/Fri are remote. This is what you sign up for and agree to if you get an offer here. However, SDR leadership change this on a whim with not a lot of notice, and require you to come in an extra day (or in some cases, M-F) in the office. Some of the reasons given are sensible (such as it being EOM), others are rather vapid. Purely speculation here, but based on trends of how often these extra in-office days are taken away, I foresee the hybrid model being abolished and NinjaOne going M-F in office in the future. If you land a SDR role on the inbound team, congratulations – your quota is spoonfed to you each month. If you land a role on revival, it’s an easier day to day, but not as easy as inbound, as you’ll be calling once warm leads that went cold. If you’re an outbound SDR (which you most likely will be unless you have a good amount of relevant sales experience), be ready to grind out 14 qualified opportunities each month. It requires a lot of cold calling to reach this number – IT decision makers are notoriously hard to get a hold of. It is important to note that not every demo you book will be a qualified opportunity. Turnover rate on the outbound side is considerable. As far as advancement opportunities go, you’re better off working here for a number of months and making a move to another company for an upgrade in job title. In my specific case, I was here for well over a year, and was presented an opportunity to move to account executive by the start of Q3. I applied for the role as soon as it opened up (and was encouraged by managers to do so), only to be told weeks later that there would not be any internal promotions until the end of the year, and that we would only hire externally. There was zero entertainment of the idea to interview both internal & external candidates. As a more tenured SDR who spent extra time learning the product and went above and beyond outside of the job requirements, the goal post was moved on me and I found another opportunity elsewhere.