Good hours and focus on customer service, but competitive sales pressure - Sales/Customer Service Nordstrom Employee Review

4.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Got close to full time hours mostly, which is great for retail. Fulfillment tasks mostly delegated to fulfillment department which helps you focus on sales and customer service.

Cons

Very competitive commission sales environment. Returns affect your commission. No deadline for returns.

Explore other reviews about Nordstrom

5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Internal progression within the company.

Cons

Lack of work life balance

2.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

2
See reviews by: Helpful|Rating|Date|All