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      Nordstrom

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      Nordstrom reviews

      Dark Age 1.0 - Anonymous employee Nordstrom Employee Review

      1.0
      12 June 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Nordstrom IT has a great culture, truly taking care of its customers and employees. The empathy for the customers and employees with the combination of the passion for technology drove great innovations for the past several years.

      Cons

      When sales became weaker, Nordstrom has gone through re-orgs and brought new leadership that does not seem to care about the existing culture that made Nordstrom great. Trust has been violated, and people don't feel the safety and the driving force behind innovations anymore. With the current negative force, there are not a lot of positive things that can retain current employees or attract new talents.

      avatar
      Nordstrom Response
      7y
      Hello, Thank you for sharing your experience here. A welcoming and trustful environment is an essential part of our business, and I’m very sorry to hear that you have not encountered one at Nordstrom. Any lapse in this goal is unacceptable, and I will be addressing your concerns directly with my team in the next few weeks. Please know that you can reach out at any time to myself or your direct supervisor regarding any concerns going forward. We collect feedback for a reason, and sincerely appreciate your taking the time to share this information in detail. Please feel free to send me a message directly at NordTechFeedback@nordstrom.com, and I thank you again for sharing your experience here. Sincerely, Patrick Welch VP Technology Nordstrom

      Explore other reviews about Nordstrom

      2.0
      2 June 2026
      Shoe shiner
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent base pay, somewhat autonomous, great tip potential.

      Cons

      The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

      2
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