Amazon will eat Nordstrom for breakfast - Senior Strategy and IT Nordstrom Employee Review

1.0
15 Sept 2016
Recommend
CEO approval
Business outlook

Pros

Salary, Employee discounts, Leave, Medical Insurance,Annual Sale

Cons

When the owners of the company do not know the basic fundamentals of running a company while the competition does, you are in for a very difficult time. When you are used to operating off a 40% margin, the operational issues that drive profits are not relevant, but when you now have to compete at a vastly different margin your operational efficiencies have to be spot on. The most shocking revelation for me was that the owners of the company really do not know basic business fundamentals. The result is that money is thrown at non strategic IT efforts, with no loopback mechanism to measure the results. The knee jerk reaction is to shift the chairs on the Titanic by cutting good staff and real initiatives. All the very good IT people have left and the IT management is being directed by folks who simply do not have a clue.

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2.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

2
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