My Negative Experience - Commissioned Sales Associate Nordstrom Employee Review

2.0
4 June 2012
Recommend
CEO approval
Business outlook

Pros

Overall nice company that cares about customers / good values Good company and reputation Possible growth in company Potential to make enough money, depending on season and department

Cons

Management: Obsessed with numbers and rewards cards (rewards cards are easier to open in some department than others), gossips too much, favoritism, does not always promote people with managerial skills (seems as though company only promotes people who are great sales associates but have no managerial skills), false teamwork, scheduling is terrible, and my manager is personally not motivating (to my fellow co-workers or me). Terrible management may be only in my department Return policy hurts your numbers Retail hours Pay during summer is sometimes strenuous Aggressive selling environment

Explore other reviews about Nordstrom

5.0
5 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and nice people

Cons

No cons to share for this company

2.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

2
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