Refined job skills, but watch your back - Support Staff Nordstrom Employee Review

3.0
23 Apr 2011
Recommend
CEO approval
Business outlook

Pros

great pay for skilled labor (sewing in alterations). willing to accomodate when child sick at school. nice coworkers in department. salespeople managers and customers request your service as a fitter when you make them both feel good and look good, which is sign of good customer service. 20 percent discount on everything except alterations (which i do myself at home). can trade with coworkers for days or times if u have an upcoming personal event, as long as hours are equal. nice lunch room with tv/micro/fridge/sink/window to outside world. clean store; most people pick up after themselves. occasional 30 percent discount during employee-only sales a couple times a year.

Cons

retiring manager hired people of same cultural background as hers (foreign-born), saying the rest of us wouldnt have hours cut... guess what? i was not of her background, she eventually gave them more hours then i had at fulltime, and eventually i was cut to one or two days a week, sometimes not even an 8-hour day. she would sometimes redo a sewer's work to keep him in good standing. not fair at all... his work would come back for realteration a few times a week. mine came back only three or four times in three years, plus i was requested frequently by high-dollar regular customers. manager was visibly jealous and questioned me in front of my coworkers. they were shocked by some of her negative comments and speak up for me, but i was still let go. same manager RETIRED SIX MONTHS before my layoff and she was still consulted in my release. i was tested by upper mgmt... she was buddy/buddy with same manager (LONG PERSONAL PHONECALLS WITH EACH OTHER during work hours we could all hear in office). something is wrong with this picture.

Explore other reviews about Nordstrom

5.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Competitive pay in retail and good discount,

Cons

4 days in office and slow reporting.

2.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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