Friendly and supportive - Anonymous employee Northwest Community Bank Employee Review

NCB is investing in their employees in a positive and impactful way. As a FT Employee, the impact is felt when there is so much participation from our senior leadership, and the ability to connect with them is valuable as a relationship based bank.

The amount of documentation required can get tedious for staff and customers

37.50 hours worked weekly. Some employee events if you are assistant manager and up. Classes possible depending on you position in the bank.

There is a high rate of turnover largely due to poor management practices. Annual raises are typically limited to around 3%, and although quarterly incentives are often talked up by leadership, they tend to be minimal—especially when compared to the potential benefit of a higher base wage. A senior leader, frequently pressured staff to prioritize sales, shifting the culture from a community-focused bank to one more reminiscent of large national institutions like Bank of America or Webster. Employees often felt discouraged from voicing concerns, as doing so could result in negative consequences—ranging from being denied time off, receiving hostile treatment, or even being yelled at to the point of distress. Opportunities for advancement or innovation are limited, as the organization tends to resist change and management appears unwilling to consider new perspectives. Most employees start at $18 per hour, with many experiencing burnout within the first few months.