Extremely dodgy company - stay away - Customer Service Agent Novacroft Employee Review

1.0
5 Dec 2024
Recommend
CEO approval
Business outlook

Pros

WFH and the workload itself for TfL was straightforward and not stressful.

Cons

In training we were told they offered occupational health. When I requested to be referred I was told by my manager they’d never heard of such, and that they think it’s only in very severe circumstances that they have it (which my case was). So they dont offer it, but they do for some? Okay. Manager said they’d double check with the trainer as it was all recorded. Got back to me and attempted to gaslight by saying it wasn’t in the slides and “maybe you think you saw it but you didn’t” so they flat out lied about providing OH. I just came from a company that offered OH so it stood out to me when I saw it during training. They make you install a software on your device to “ensure security” however rather conveniently, my personal social media accounts got hacked right when the 2 weeks training ended. My manager claimed to have worked there for 10+ years but couldn’t even give basic sandwich style feedback; was very unhelpful and basically nitpicked to try and bring my morale down. Literally felt my energy draining as this conversation happened. I sent my resignation email the next day and included the fact they lied and gaslit me and were straight up unprofessional. Right after I had left, they sent me an NDA which I did not sign. They obviously didn’t want their dirty laundry out there so they knew exactly what they were doing. I was only there for a month. Shocking that this is who TfL have a contract with honestly.

Explore other reviews about Novacroft

5.0
28 June 2022
Recommend
CEO approval
Business outlook

Pros

A lovely, understanding management team who always do their utmost to assist in many areas. To be afforded a Perm WFH role is amazing for those who gravitate towards this. Pay isn't too bad as there is no commuting/fuel etc. The overall team are lovely too.

Cons

Sincerely can not find a 'Con' or downside to working here, as personally I have been and am happy

5.0
27 June 2022
Recommend
CEO approval
Business outlook

Pros

Excellent progression within the workplace, Birthdays of work. Excellent Recognition within the workplace and hard work doesn't go unnoticed

Cons

Only the unpaid lunches and breaks

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