Pros
If you take your employment at NuMSP as a lesson in how not to conduct yourself, you may end up among the greats in this industry - once you've cleared the wake of this sinking ship.
Cons
It's honestly difficult to list in full detail all of the things that are wrong with NuMSP. To summarize to the best of my ability, I'll say: NuMSP started with a careless acquisition and integration of successful MSPs and drove everything into the ground. The poor management drove off all of the employees with any drive or talent, and they boosted their rosters by mass-hiring unqualified candidates significantly under market rate. At the start of the pandemic, they instituted a 20% paycut across the board, and drip-fed a return to normal pay across months with zero back-pay or other restitution. Now, they've conducted a mass-firing of the people who were loyal to them throughout all of the mismanagement that came at a very personal cost to them - and two weeks before Christmas, no less. . Customers are leaving in droves because their trust in the companies that used to be their local MSPs has been shattered via NuMSP's management direction that drove quality of service through the floor. The owner and CEO both insisted that NuMSP is not an MSP, but a tech company that catered to MSPs. I'm sure no one told the clients that, they had to figure it out as they watched ticket times climb and issue resolution rates fall.