NuMSP Reviews

1. Toxic culture & top-level management. 2. Slumlord owner with unrealistic expectations & a completely incorrect concept of what an MSP should provide to their clients as well as a motto that at its core means to extort every nickel & dime out of clients. 3. Greed driven, no communication & a complete lack of any form of empathy towards clients or employees (current or former). 4. Petty when leaving them for a better support option due to them being unwilling to properly staff their locations, retain critical resources & require proper documentation before letting said resources depart. 5. Burns clients by not giving anything but the bare minimum required for documentation by policy since March. They basically have a policy to only give password credentials for a client regardless of if the client was a voluntary client for NuMSP or not. 6. Cut employee pay during the pandemic & only restored it when direct management went to bat & argued why it had to be restored. 7. Hires & fires executive management as a scapegoat of properly identifying & correcting the malfunctions of this company. 8. A software development company disguised as a Managed Service Provider but just a software dev company that forces techs to beta test their terrible application ideas in a live environment rather than controlled environments. 9. I never received a promised raise, nor did I get company issued laptop despite being employed there for a year & a half. I used my own personal laptop the entire time despite “requests” being put in for hardware to be provided. 10. The game plan changes on a weekly basis & anyone below upper management is given little to no context of any reasons or goals behind these almost daily at time changes. 11. They claim to be in the people business & oriented to give a plethora of career opportunity but it only results in the employee discovering the fact this is all for show & only for profit regardless of the reasons they state (if any are for that matter). 12. Jim Griffith is a puppet & even when he is not one, he is a terrible CEO. 13. If you have good mental health & want to retain that, look elsewhere as McDonalds would be a better place to work than this utterly toxic, never calming storm of chaos in the form of a pretend support company.

Where to start. It is great that the Company was able to procure a PPP loan during this pandemic (probably for about 3.7 million judging by the public documents). Then turn around and cut wages by 20% with no warning, no promise of payback, and no plan to return that missing amount until several pay periods later. Of course that was after the benefits cost increased by a tremendous amount per pay period. We were not hurting for work. We had more business going on during the pandemic than we could handle. Between the staff leaving over the BS of a rapid pay reduction, and the amount of customers caught off-guard from a sudden remote working force... Business was booming. Could not keep track of who my manager was most of the time. They were just grinding them down to nothing and tossing the husk aside once they were done. Everything became about the money. But not for the employees, nor the customers... Just how and when could they extract more from what little was left... it was sad to see the MSP that I started with turn into this. All the good techs are mostly gone. Replaced by an answering service and small shell scripts that no one wants to deal with.