Decent benefits overshadowed by toxic work environment - Customer Service Representative Nutrafol Employee Review

- great pay - great hours -full benefits -phone, internet and wellness stipends -annual education stipend - buys us lunch every Tuesday and Thursday

I genuinely can’t think of any

Strong brand, talented employees, and good products. There are many hardworking people across the organization who genuinely want to succeed and support one another.

As someone new to the team, it did not take long to understand why turnover within my role was such a recurring topic. The challenges were not related to the work itself, but rather the leadership environment within the retail organization. There was frequent discussion about culture, transparency, and eliminating toxicity, yet the day-to-day experience often felt disconnected from those values. Internal politics, favoritism, and divisive leadership behaviors created an environment where employees seemed hesitant to speak openly. What stood out most was that despite repeated turnover and similar concerns being raised, there never appeared to be meaningful accountability or examination of the root causes. After a short time, it became easy to understand why so many people before me had chosen to leave.