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Oak Street Health

Part of CVS Health

Is this your company?

If I Could Rate Lower, I Would. Avoid This Role at All Costs. - Customer Care Advocate I Oak Street Health Employee Review

1.0
8 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Health insurance, 401k, remote work environment.

Cons

Literally everything about the job. The interviewers lead you to think it will be extremely flexible and the early training is all about how wonderful the company is and how many people you will help. The role-specific training is a nightmare. You'll be told in interviews it's basically like a receptionist job, but will find out very quickly it's a glorified call center position. Braindead staff who make you feel insulted for being hired on in your role do the training. You cannot go to the bathroom without telling your supervisor. You're working from home, but still need to get childcare? Penalized for stepping away from the computer for even a moment.

Explore other reviews about Oak Street Health

5.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance opportunity to grow as well

Cons

Extreme metrics, but once you get the hang of it, it's not too bad

2.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

Working with patients is very satisfying and worth the stress of the job at the end of the day when you know you’ve made a difference for someone.

Cons

Leadership wants you to do what they want you to do at all cost no autonomy no decision making that’s best for your practice overworked underpaid and if it doesn’t work out, everything falls on the practice manager, even if you’re not involved even if it’s another cohort making the mistakes, even if your manager advised you to do it one way and you did it and they’re way did not work. It’s still your fault. No room for growth.

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