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Oak Street Health

Part of CVS Health

Is this your company?

Honestly a Joke - Outreach Associate Oak Street Health Employee Review

1.0
8 July 2016
Recommend
CEO approval
Business outlook

Pros

None if you work in Outreach. Perhaps the care teams have it better. Don't believe the fake positive reviews (which, to be honest, are so obviously fake that it hurts. Most of them use the same wording/formatting). Referring to Oak Street Health as "fast paced" is missing the point. The reason it feels "fast-paced" is because there is a severe lack or organization and communication within the company.

Cons

What I will say has already been stated in other negative reviews, but I don't think that makes it any less important. If anything, it just means that none of the issues are being addressed. Outreach Associates make very little money, frequently work nights/weekends (and are not paid hourly, so thus aren't compensated for the extra work), are pressured into lying to and/or manipulating prospective patients, are subjected to constant rule/regulation changes, are regularly sent to events in dangerous neighborhoods, the list goes on and on... Now, a job with all of those potential concerns could be made better in a structured, consistent environment in combination with strong managerial support. This, however, is essentially nonexistent in OSH. The company is ridiculously political. I had a basic job at a restaurant in college, and it was a FAR better atmosphere than I was exposed to at an Oak Street Health clinic. Backstabbing, deceit, and favoritism run rampant. Immature behavior, such as brown nosing your boss and talking behind coworkers backs, will get you rewarded. Some people are able to do whatever they please, whereas others are ostracized. Perpetuating these ideals creates a very awkward and uncomfortable ambience within the clinics. You never know who to trust, because everyone seems to be looking out only for themselves. Management/Corporate is composed of people who predominantly lack backgrounds in science/medicine. Almost everyone is from a business/sales field. No matter what they say, I don't legitimately believe that Oak Street cares about it's patients. It's all about money, nothing more.

Explore other reviews about Oak Street Health

5.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance opportunity to grow as well

Cons

Extreme metrics, but once you get the hang of it, it's not too bad

2.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Better pay than other scribe jobs with full benefits available including a 401k. Part of a smaller clinical setting with a more open feeling. Care team staff is nice.

Cons

You will be overworked and overwhelmed with the amount of responsibilities you will be responsible for, including the documentation required for notes as a scribe. You will be micromanaged on metrics from day 1 of being part of a care team after only 3 weeks of training that does not prepare you anywhere near enough. Depending on your provider and their personality your experience will heavily vary from you having a supportive and warm experience with a PCP that cares about you and wants you to learn, to a PCP that seems nice but is incredibly overbearing. There is never enough time to finish all the work and you will amass a backlog of notes and feel pressured to work overtime to catch up on work.

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