Good place to work but not like it used to be (but then what is?) - Service Support OhioHealth Employee Review

3.0
30 Dec 2013
Recommend
CEO approval
Business outlook

Pros

Strives for service excellence and quality care, size of organization gives opportunity for transfer, lots of good people there that help you stick together

Cons

Believe it WE is a great slogan but I wish the organization would tell the public more of what "WE" sacrifice to make it what they espouse. Health insurance was cut but is better than some places these days I suspect. There is some cronyism and nepotism in certain departments and a tendency to pad management levels above what is necessary. I feel there is too much upper and middle management for an organization of this size. Once you're in management you tend to be a "made man". Upward mobility is more relevant to "towing the line" at times than individual employee potential. There is somewhat of a caste system between medical and non-medical personnel (probably universal in health care). There is more of a "there's the door if you don't like it" mentality than there should be. Many employees forego their own medical care and health needs because it's not worth the hassle of appealing the insurance machine. It is not a good feeling to go without proper health care when you work in a sea of doctors.

Explore other reviews about OhioHealth

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance, great managers

Cons

Pay is lower than most

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OhioHealth Response
2mo
Thank you for your transparency about your experience. We need feedback like yours to continue making OhioHealth a great workplace. We take compensation seriously and recognize how that can be challenging. We are making it a priority to ensure we are providing the tools our associates need to succeed in their current and future roles. We hope that you continue to enjoy your work-life balance and management. Thank you again for your feedback. We're glad to have you on board with us!
2.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Somewhat decent pay for associates, but does it matter when your job isn't secure??

Cons

Another disappointing decision from corporate: eliminating all nurses in urgent care, regardless of tenure or performance. This feels like another example of leadership prioritizing small cost savings and lining their own pockets over patient safety and quality of care. Nurses were informed through a last minute Teams meeting where the director read from a prepared script about pre- and post- COVID staffing and the decision to return to so-called “national staffing standards.” No questions were allowed. Meanwhile, 16 job postings for medical assistants have already appeared in order to replace these asaociates (some nurses have already had the unknowing pleasure of training their MA replacements and learned that fact during the meeting! Wonderful!). If the change truly reflects national standards, even minimal research quickly raises questions about that explanation. It’s incredibly disheartening to see decisions like this being made at the expense of the nurses who have consistently supported these clinics and truly care about the patients they serve. Don't visit their urgent cares if your goal is to receive safe, competent care.

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OhioHealth Response
3mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We're sorry to hear about your experience at OhioHealth. We aim to maintain an environment where everyone feels heard and are committed to helping our leaders grow so that we can all succeed together. We recognize your experience with layoffs and leadership, and understand the surrounding challenges. We love our community and our commitment is to not only provide exceptional healthcare, but to exercise the privilege of showing how much the community means to us. Your review will help us take any necessary action. Thank you again for your feedback, and thank you for your hard work.
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