Great for part-time work - Customer Experience Associate Old Navy Employee Review

4.0
10 Nov 2010
Recommend
CEO approval
Business outlook

Pros

- Great employee discount at all Gap Inc stores - Casual environment - Great work experience for teens and young adults - I loved my co-workers and most of the store management - Very flexible with student schedules, availability, and requested time off - "Free to be me" policy regarding tattoos, piercings, hair, etc.

Cons

- Minimal pay - Not much room for advancement - Forced to sell credit cards in a crappy economy - The work is a little monotonous, if you are good in one area you are likely to be stuck in that area every shift - After working there for many years I realized new employees weren't receiving the same training that I went through and were slackers... not sure if it's a management issue or just that I had grown out of the position. - Even with satisfactory employee evaluations, your annual pay raise is crappy.

Explore other reviews about Old Navy

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work. Great manager. This was a fun job.

Cons

Seasonal work for hire but did not move to full time.

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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