High volume and high expectations - Operations Manager OnTrac Employee Review

3.0
30 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Growing company with hard workers.

Cons

Moving target and changing leadership.

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OnTrac Response
2mo
Thank you for taking the time to share your experience! We’re glad to hear you’ve been part of a hardworking team and have seen the growth happening across the company. Our operations move quickly, and we appreciate the effort it takes to keep up with the volume and expectations. We also recognize your feedback around changing priorities and leadership, as well as the importance of staying connected to our branches. Insights like this are valuable as we continue working to improve consistency, communication, and support across the organization. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate you taking the time to share your perspective.

Explore other reviews about OnTrac

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Ample opportunities for career advancement, coworkers are amazing, management is really helpful and is there for you, flexibility and your set up for success here.

Cons

The pay could be a little better for certain positions.

1.0
28 June 2026
Recommend
CEO approval
Business outlook

Pros

It is a pay check

Cons

This is solely for the IR/sunrise shift. -Poor management/leadership they don’t communicate well and yell and talk down on you. They got rid of the managers that we actually liked working for a few months ago. People have quit because how she treats us handlers . -scheduling - have you start earlier but take an hour lunch . Make it make sense - hard workers - they will run you into the ground , while the lazy/slower workers don’t get pushed or worked as hard. A lot of favoritism here - safety hazards everywhere - pallets not spaced , irregular boxes / oversized boxes lining the belts and exits of the trucks - training - very poor . They will put new people on the van lines and not even explain/show what needs to be done . They do not train us how to brick load or build a solid wall. -personnel - revolving door . They waste time onboarding people just to have them work a week then leave sometimes just a day or two . On any given day 8-10 people call in . Then the burden is on the people that show up . Pay - they need to pay a differential for night shift . It might keep more people . I have seen the good and bad here . The current situation is the bad .

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