OnTrac? More like OffTrac - Chaotic, unstable, and directionless - Mid Market Account Executive OnTrac Employee Review

1.0
20 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Some talented people at the individual contributor level who genuinely try to make things work. Paychecks clear on time.

Cons

They promise the moon with commissions, but what they don’t tell you is that your earnings are completely dependent on territory. If you’re assigned an area where pickups are difficult and service costs are high, you won’t make money no matter how hard you work. Leadership lives in fantasy land, constantly pitching a “national carrier” story that’s flat-out false. No strategy, just panic pivots and half-baked rollouts. Sales runs on smoke and mirrors. No tools, no real support. Zero investment in tech or customer experience. Everything is duct-taped together. Morale is rock bottom. Turnover is insane; talented people don’t stick around. Customers are overpromised and underdelivered repeatedly

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OnTrac Response
2mo
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet expectations. We take feedback like this seriously and are always looking for ways to improve the employee experience across our teams. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate you taking the time to share your perspective.

Explore other reviews about OnTrac

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Ample opportunities for career advancement, coworkers are amazing, management is really helpful and is there for you, flexibility and your set up for success here.

Cons

The pay could be a little better for certain positions.

1.0
28 June 2026
Recommend
CEO approval
Business outlook

Pros

It is a pay check

Cons

This is solely for the IR/sunrise shift. -Poor management/leadership they don’t communicate well and yell and talk down on you. They got rid of the managers that we actually liked working for a few months ago. People have quit because how she treats us handlers . -scheduling - have you start earlier but take an hour lunch . Make it make sense - hard workers - they will run you into the ground , while the lazy/slower workers don’t get pushed or worked as hard. A lot of favoritism here - safety hazards everywhere - pallets not spaced , irregular boxes / oversized boxes lining the belts and exits of the trucks - training - very poor . They will put new people on the van lines and not even explain/show what needs to be done . They do not train us how to brick load or build a solid wall. -personnel - revolving door . They waste time onboarding people just to have them work a week then leave sometimes just a day or two . On any given day 8-10 people call in . Then the burden is on the people that show up . Pay - they need to pay a differential for night shift . It might keep more people . I have seen the good and bad here . The current situation is the bad .

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