Deceptive and Unprofessional Management - Care Coach Ontrak Health Employee Review

1.0
27 Mar 2021
Recommend
CEO approval
Business outlook

Pros

If Ontrak would adhere to it's own Mission Statement, this company could be excellent.

Cons

Instead, Ontrak "lost" it's largest contract and the CEO/upper management continue to say how surprised they were by this. Isn't this one of the things you're being paid to do - be prepared? 258 of our team members were laid off abruptly and harshly after being told what a big family "we" are and how "we" take care of each other during an all team meeting about a week before where our CEO conferenced in to talk about basketball and ask everyone where they're from. Those of us still employed are being told no more lay offs are being considered, but these are empty words coming from morally bankrupt upper management who are still asking "What went well?" instead of "What's important to you?". Enjoy gaslighting and toxic positivity? This is your place.

Explore other reviews about Ontrak Health

5.0
14 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Great job and culture for a work from home position. Helping others get healthier while being paid fairly.

Cons

Inconsistencies with partnered health plans, making pool go up and down often.

2.0
24 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Company lost a contract with Aetna. They sunk from there. They had to lay a third of their workers. They called us in a group on zoom and said everyone in this group is getting off effective immediately. They stated a severance package was coming our way. To check our personal emails for details. Then they locked us out of the software we used to document charts.

Cons

Change management frequently. Demoted managers. Was put on a PIP. Company sank after losing key stakeholder Aetna. They moved their headquarters from California to Nevada to Florida. Original CEO “Taren” spelling may be off cries on camera with the entire company after losing Aetna. It was sad to watch.

See reviews by: Helpful|Rating|Date|All