Ontrak Health Reviews

I could go on and on with the cons but here are the big ones! -Even though you work from your laptop they track your every move how many calls you make, how much time you take between calls, how many tasks you do, how many transfers you do. The time you spent on a call and when they calculate your time on a call the system calculates your work time when you are actually live on a call thats your work time. It doesnt factor in your time to write detailed notes that you are required to make. If you are under a threshold and not making literally hundreds and hundreds of calls a day you will not hit the 125 tasks they require. By the way when you are calling a member you will see a number of member accounts with dozens of phone numbers to call for that one member. You must call all of them even if they are disconnected and after you finish dialing all the numbers you fill out the necessary status and thats considered 1 completed task. So you can imagine with 125 tasks how many actual numbers you are calling. You are literally paid $17.50 an hour no negotiating this pay to be a dial monkey calling hundreds and hundreds of numbers a day and if you dont hit the requirements they will fire you without warning! - They have extremely and I am not joking when I say extremely high transfers to hit. A transfer is a member you sent over to a Care Coach its basically a sale. You will struggle to get even 1 day but now they increased the quota to 15 transfers a day is the goal and you must hit 2 transfers a day or you will be fired without warning. What makes this tough is out of the hundreds and hundreds of calls I am not kidding when I say 97% are VM's and No Answers where nobody answers. You talk to a handful of people a day everyday and most will say they are not interested or to stop calling! - Pay is very low for how hard you will have to work to keep your job and bonuses will only be paid every quarter. So if you get fired in between those quarters all the work you did wont be paid. You will have to live off the $17.50 an hour for three months before you see the bonus on the first month you started doing your transfers. So if you start Sept and did 4 transfers that month it will be paid in Dec and thats if the member sticks with the Ontrak Program and if they are eligible. - Keep in mind most transfers you do will not stick for the bonus as the member will quit the program or after you transfer will find out they were not eligible based on certain requirement which you have no control over.

Instead, Ontrak "lost" it's largest contract and the CEO/upper management continue to say how surprised they were by this. Isn't this one of the things you're being paid to do - be prepared? 258 of our team members were laid off abruptly and harshly after being told what a big family "we" are and how "we" take care of each other during an all team meeting about a week before where our CEO conferenced in to talk about basketball and ask everyone where they're from. Those of us still employed are being told no more lay offs are being considered, but these are empty words coming from morally bankrupt upper management who are still asking "What went well?" instead of "What's important to you?". Enjoy gaslighting and toxic positivity? This is your place.