In the midst of a rebirth - Technical Support Manager OpenText Employee Review

5.0
8 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Director of support in cork is superb ! Has brought tangible changes to the talent and culture in cork, big potential for those who are not faint when it comes to hard work.

Cons

OT Europe needs an L&D team a team that can enable the support engineers to deliver. Some teams are struggling with knowledge and I believe it should be to company plugging the knowledge gap by leveraging / hiring an learning and development team

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OpenText Response
3y
Thank you for taking the time to share your experience, your feedback is highly valuable for us !

Explore other reviews about OpenText

5.0
5 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly management, no hierarchy management , support for employees during sick

Cons

Kind of Still old rules for management

1.0
26 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You get a paycheck. Some of the people are nice but don’t trust anyone.

Cons

Exec leadership is awful. Always putting out the positive party line but it is all lies. Products are so far behind competitors. No investment in product or marketing. Senior executive leadership team shuffles around their “good old boy” comrades to new roles instead of retiring them or holding them accountable. The internal politics with everyone back stabbing each other to manage up and keep their jobs. Leadership is just doing what the board chair tells them to do. It is all about self promotion vs doing the job. They like to blame the previous CEO but he has been gone a year and it has only gotten worse. OpenText likes to brand itself as top company to work for , I say STAY AWAY!

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