A CEO that looks down on you. - Customer Service Representative (CSR) OpenText Employee Review

1.0
31 May 2022
Recommend
CEO approval
Business outlook

Pros

Chances are if you're reading this then your company was probably acquired by OpenText. If you survive the acquisition 101 play book of blow out the sales team, freeze new hires, and trim the departments down then you should be fairly safe. They like to buy companies like toys on the shelf. It's new and shiny and they'll play with it for a little bit then forget about it.

Cons

The CEO and benefits. The CEO will constantly send out company wide emails talking down his nose at everyone. He feels a constant need to weigh in on social issues and news headlines that absolutely no one asked for. Like we would be so lost without his thoughts and guidance. It is very polarizing and unnecessary. There will also be emails about awesome quarterly results with a word salad of corporate buzzwords about how great the profits were and how driven the company is but never any word about how it's due to the success of the employees or how it can be shared with them. Also once your company has been bought, rebranded, and forgotten about good luck getting new hires in quickly or getting good investment in the department. It's almost guaranteed the benefits will be worse then what you had before. 1% 401k match and very expensive insurance premiums with sky high deductibles.

Explore other reviews about OpenText

5.0
5 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly management, no hierarchy management , support for employees during sick

Cons

Kind of Still old rules for management

1.0
26 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You get a paycheck. Some of the people are nice but don’t trust anyone.

Cons

Exec leadership is awful. Always putting out the positive party line but it is all lies. Products are so far behind competitors. No investment in product or marketing. Senior executive leadership team shuffles around their “good old boy” comrades to new roles instead of retiring them or holding them accountable. The internal politics with everyone back stabbing each other to manage up and keep their jobs. Leadership is just doing what the board chair tells them to do. It is all about self promotion vs doing the job. They like to blame the previous CEO but he has been gone a year and it has only gotten worse. OpenText likes to brand itself as top company to work for , I say STAY AWAY!

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