Decent pay, but very stressful role - Customer Service Representative OpenText Employee Review

3.0
14 Aug 2023
Recommend
CEO approval
Business outlook

Pros

--Great benefits --My manager was really nice and understanding

Cons

--A very unhealthy work culture especially for a CSR where you can't even take breaks when you need them, but rather at times assigned to you --They let their customers mistreat their employees, and not standing up for their employees who are simply doing their job --The role is very stressful

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OpenText Response
2y
We appreciate you taking the time to share your feedback with us on Glassdoor. We take all comments seriously and use them as an opportunity to improve our work environment. We are concerned to hear about your perception of an unhealthy work culture, we want to assure you that your well-being is of utmost importance to us, and we are committed to creating a positive and supportive workplace for all our employees. Stress is a concern we take seriously and are actively working on providing resources and support to help manage and alleviate this. We genuinely value your input and would like to invite you to an open dialogue. If you are comfortable, we encourage you to reach out to your HR representative or supervisor to discuss your concerns further. Your well-being and job satisfaction are essential to us, and we are committed to addressing the issues you've raised.

Explore other reviews about OpenText

5.0
5 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly management, no hierarchy management , support for employees during sick

Cons

Kind of Still old rules for management

1.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Pros was that you had a job (and not for long if they find a way to outsource your position in the company).

Cons

Cons are so many to list, but from the leadership in this company being so out of touch with his/her employees, the restructuring done in their company to save some bucks on their end was crazy brutal, firing all of their talented workers to implement automated programs that did not function properly. Overall, horrible experience with OpenText, lies upon lies when it came to growth opportunities and keeping teams in the dark, no communication what so ever. Their business practices were just plain terrible.

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