Delivery Driver (there is much better out there) - Anonymous employee OrderAhead Employee Review

1.0
24 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Flexible Hours (meaning two shifts LUNCH 10:00am- 1:30pm or DINNER 4:45pm- 9:30pm)

Cons

-Total lies about how much money can be made......average about $15-$18/ hour at best -Must reach 35+ deliveries to qualify for gas reimbursement which isn't even up to the recommended national minimum of $0.55/ mile (company tries to spin this by saying the $0.42/ mile they offer is a perk because you can write off the difference of $0.13/ mile on your taxes) -Company says they track your miles, however they only use the GPS distance estimate while on a delivery meaning if you have to drive around for 2 miles to find parking or because food isn't ready, this is not tracked or applied to mileage - Tips from customers in the application are split 50/50 by default with the driver and the restaurant, this is never made abundantly clear to customers and results in lower tips **(Who tips the restaurant on a delivery?!?!)** -Driver support often sends delivery information late........ resulting in late food delivery and lower tips with unhappy customers (often they give fake reasons for late delivery to customer which reflects poorly on drivers but they don't care because they don't work on tips) -Rarely does the driver support team have any knowledge of the areas they are over seeing which leads to poor coordination and late deliveries (ex: sending vehicles into downtown SF for a lunch delivery, anyone who knows the city should realize this is a near impossible task due to parking and traffic)

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OrderAhead Response
11y
Hi there! I'm so sorry that you had such a poor experience working with us. I'm going to pass along your feedback to our delivery team so we can do better in the future. I do want to say though: all tips on delivery orders go to you guys, the drivers! No split there. :) --Heidi

Explore other reviews about OrderAhead

5.0
23 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Usually got good tips- the dispatch team was good too.

Cons

Sometimes I had to drive at night.

4.0
14 Jan 2016
Recommend
CEO approval
Business outlook

Pros

This is a great organization for your first or second opportunity out of college. You'll find that OrderAhead provides you with opportunities that you wouldn't necessarily get at a much larger company. If you work hard and commit the time, you'll find yourself able to work further into what you're specifically interested in, and within a (relatively) short amount of time. You are guaranteed an opportunity to work directly with your team manager on a regular basis, which is a very positive aspect of initial work experience. OrderAhead is a place where you "earn" what you put in. The ups and downs of the company are a fantastic learning experience that will benefit you in your 3rd or 4th career, and that's important to keep that in mind as you build your resume. The best teammates at OrderAhead are those who are able to focus on their own long-term career goals, and not get too absorbed in team movements, adjustments, etc.

Cons

In exchange for the pros, you'll have to accept the longer hours and lower pay relative to larger startups in the area, especially in your first year. Also, smaller companies are by nature often less organized. Expect to work under a fluctuating environment where areas, like team goals/priorities, change on a semi-frequent (quarterly) basis. You'll go through stretches where you won't be particularly enamored by the work you're doing.

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