Don't Expect HR/Leaders to Protect You!! - Anonymous Employee Outsourced Employee Review

1.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

The clients are generally good to work with, and I never received complaints about the quality of my work from the clients I supported.

Cons

My experience with management was extremely disappointing. It felt like certain managers would create new rules or constantly change KPIs to target employees they no longer wanted in the company, regardless of actual job performance or client satisfaction. Even when my clients had no issues with my work, I still felt I was being pushed out through unrealistic expectations and shifting performance standards. Instead of supporting employees, management often seemed focused on finding reasons to discipline or remove them. The work environment became emotionally exhausting. The constant pressure, inconsistent expectations, and lack of fair treatment had a significant impact on my mental well-being. In my experience, some individuals in HR and at the director level displayed unprofessional and intimidating behavior, making it difficult for employees to raise concerns or feel psychologically safe.

Explore other reviews about Outsourced

5.0
27 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Work life balance - Company offers a work from home setup. Strong Company Culture - Supportive leadership and teamwork. Competitive salary - Offers high salary range versus other companies in the industry. No history of delayed payroll and convertible into cash for the unused leaves.

Cons

Nothing to share at this moment.

5.0
7 Feb 2025
Recommend
CEO approval
Business outlook

Pros

I remember the day I started working at Outsourced. My wife was about to give birth, and suddenly, they asked me to go home instead of continuing my work for the day. I was amazed—on my first day as a trainee, they allowed me to use my paternity leave, which is not a typical decision for a trainee. Thank you, Outsourced. I will never forget that.

Cons

One observation I have is that the relationship between the TL and the agents does not seem very strong. It may be beneficial to regularly check in with the agents to understand their well-being and assess their work status

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