Room for Improvement - Anonymous employee PAN Communications Employee Review

Thank you for taking the time to review PAN on Glassdoor. It's great to hear you enjoyed working with our client base - we are very proud of the dynamic, disruptive brands we partner with and what we've been able to accomplish together. It's also wonderful to hear you were able to maintain a strong work/life balance while working here, as that is always our priority. While it is true that the pandemic has incited higher rates of turnover compared to past years, I wanted to clarify that PAN has a lower turnover rate compared to other agencies (currently 6% lower than the industry standard). We have also had the good fortune of retaining 95% of our senior leadership team in place (VPs and above) to provide stability for both our teams and clients. Regarding salaries, we are deeply invested in ensuring our salaries remain competitive. We benchmark our data from the Council of PR Firms, as well as from the hires we make. According to that data, we are at the top of the salary ranges at all levels. It is truly disheartening to hear that you experienced a competitive environment at PAN. Our supervisors and leadership team go through in-depth training to do our best to provide a supportive workplace for everyone and a learning-focused environment. We put our Dedicated Career Coach model in place to help support and navigate any employee issues and to advocate on behalf of our team members. As it relates to our DEI efforts, we appreciate that this is a journey. We don’t have it all right. But we are deeply committed to this journey and very pleased to have our first Head of DEI in place to help navigate how we build on the work. I’m truly optimistic that we’ll continue to make meaningful progress in this way. In regard to leaving a Glassdoor review, it is certainly never our intention to make someone feel pressured into writing a review; and we certainly would never ask someone to share a false review of their experience at PAN. It is very important to us that in any forum, employees feel comfortable and welcomed to share their authentic feedback. We try to create multiple avenues for someone delivering feedback – both positive and constructive – via the Dedicated Career Coaches, HR business partners and Anonymous Email box which our CEO reads/response to. We pride ourselves on listening, improving and creating a transparent environment. We try our best to live by those words by sharing everything from revenue goals, to how we are addressing actively burnout, to how we’re scoping programs, etc. We genuinely appreciate the feedback as it can only help us improve. Thank you for taking time to share both the positives and what we can work on. We take that to heart. Darlene Doyle, Chief Client Officer