PAN Communications Reviews

Thank you for taking the time to share your feedback with us - completely agree with you that the people are the best part about working at PAN! Since you initially wrote this review, I believe many of these aspects have been addressed. We made a decision in 2021 to move all supervisors to 4 accounts max, which has helped mitigate burn out at that level specifically. For employees overall, we've made additional changes to help support work life balance. This has included the introduction of HyFlex, where employees can choose the schedule that works best for them, whether that's working remote, in the office, or a combination of both. We've also offered increased flexibility with the roll-out of Unlimited PTO. Given the impact of the pandemic, we've increased our focus on wellness and mental health offerings - for example, we've offered virtual work-out classes and are kicking off a Wellness Month in March with weekly sessions focused on holistic wellness. We love our partnership with Magellan Health which offers many resources and support for our employees including one on one counseling. I love seeing our employees use their annual wellness credit too towards anything that benefits their overall wellness. Finally, we feel strongly that our Dedicated Career Coach model is another way we differentiate when it comes to employee wellness, as all employees have one mentor in charge of helping grow their career, who they can go to if they are struggling with balance on some accounts and that person will intervene on their behalf. We deeply care about our employees at PAN and are constantly evolving our benefits and programs to meet their needs. Thank you for all your contributions during your time at PAN, and we wish you the best! -Elizabeth Famiglietti, Chief People and Culture Officer

Thank you for taking the time to review PAN on Glassdoor. It's great to hear you enjoyed working with our client base - we are very proud of the dynamic, disruptive brands we partner with and what we've been able to accomplish together. It's also wonderful to hear you were able to maintain a strong work/life balance while working here, as that is always our priority. While it is true that the pandemic has incited higher rates of turnover compared to past years, I wanted to clarify that PAN has a lower turnover rate compared to other agencies (currently 6% lower than the industry standard). We have also had the good fortune of retaining 95% of our senior leadership team in place (VPs and above) to provide stability for both our teams and clients. Regarding salaries, we are deeply invested in ensuring our salaries remain competitive. We benchmark our data from the Council of PR Firms, as well as from the hires we make. According to that data, we are at the top of the salary ranges at all levels. It is truly disheartening to hear that you experienced a competitive environment at PAN. Our supervisors and leadership team go through in-depth training to do our best to provide a supportive workplace for everyone and a learning-focused environment. We put our Dedicated Career Coach model in place to help support and navigate any employee issues and to advocate on behalf of our team members. As it relates to our DEI efforts, we appreciate that this is a journey. We don’t have it all right. But we are deeply committed to this journey and very pleased to have our first Head of DEI in place to help navigate how we build on the work. I’m truly optimistic that we’ll continue to make meaningful progress in this way. In regard to leaving a Glassdoor review, it is certainly never our intention to make someone feel pressured into writing a review; and we certainly would never ask someone to share a false review of their experience at PAN. It is very important to us that in any forum, employees feel comfortable and welcomed to share their authentic feedback. We try to create multiple avenues for someone delivering feedback – both positive and constructive – via the Dedicated Career Coaches, HR business partners and Anonymous Email box which our CEO reads/response to. We pride ourselves on listening, improving and creating a transparent environment. We try our best to live by those words by sharing everything from revenue goals, to how we are addressing actively burnout, to how we’re scoping programs, etc. We genuinely appreciate the feedback as it can only help us improve. Thank you for taking time to share both the positives and what we can work on. We take that to heart. Darlene Doyle, Chief Client Officer