Pros
Free coffee and soft drinks. Paychecks cash. Usually a very short wait to use the restroom. Company is full of smart, young talent who could go just about anywhere and see a big raise in pay, yet they choose to stay. I suspect it's because getting another company to sponsor their H-1B is too difficult and too risky. So they stay. Winning! The product sells itself, they own a huge part of the market share. It's basically a monopoly in the industry so revenue keeps coming in. With that, so does the maintenance to support a product that was never designed to operate at the scale they are today. You'll stay busy. All the time. Seriously.
Cons
PCI used to be such a great company, a real diamond in the rough. It has fallen hard the last several years. It has been revolving door at the senior leadership level, people leaving from key positions each year. It's like they know the company is failing. With that, the CEO has continually surrounded himself with people who are under-qualified and ill-equipped to handle a growing business. A bunch of "yes" men with golden handcuffs is just about all that is left. Not a good strategy in leading the company forward. You'll be crammed in an office with dozens of other people, told how great "open seating" is for collaboration. Unfortunately you'll have to hear every conversation, smell every smell, and listen to the person next to you eat their breakfast, lunch and sometimes dinner (because there is no where else to eat, and remember, you'll stay busy all the time). You'll be micromanaged, which is by design with their office seating arrangements, but also by granular timesheets that are required for all employees. At the end of the year, you will be measured on how many hours you submit on your timesheet, not the quality of work you do. So play their game and make sure you account for all your hours. You are expected to be available 24/7 to support a product that barely runs and is hardly stable. You'll start to lose sleep each release, wondering what will break next and which customer is going to threaten to leave causing everyone to react in a giant panic. Raises are laughable for a company continuing to grow. Often times you'll be well below the national cost of living index on the year over year income, and any gains are quickly chewed up by the benefits cost increases. Benefits are terrible by the way, you'll switch insurance each year as the CFO chases the cheapest option. Speaking of the CFO, she is the CEO's sister-in-law. Strange dynamic, but there is an obvious stranglehold on every dollar, so very little gets fixed or replaced. You quickly learn that the mindset is to meet functionality, not stability. Stability costs money, but functionality gets the revenue in the door quicker. Doing it cheap always wins at PCI, which is a scary thing when you consider that you are supporting customers with extremely high expectations of their software purchase being stable. There is no investment in your career growth. With the current CEO (Fred Lee) leading the company, they simply don't care about you.