Awesome people, no training what so ever - Customer Service Representative PDQ Industries Employee Review

2.0
4 May 2022
Recommend
CEO approval
Business outlook

Pros

The pay was nice. The people there are friendly and easy to talk to. They joke around and there are a lot of laughs.

Cons

No training what so ever. I started with another person and we were told "there's no book to tell you how to do things" which I feel is pretty common nomatter where you start. What they don't tell you is there is NO training at all. I noticed the person who started with me was getting taught how to make calls and was placing orders while I spent 3 weeks filing papers. I brought my concerns to my supervisor privately and mentioned that I have been asking the team lead many times to show me things and teach me stuff, but they used the excuse of that since the other new hire had a closer desk and they team lead "tends to latch on to one person" as an excuse for not getting the same training. At a department meeting a week later they make a joke about that and at that point I did say something again about how I haven't gotten the same training and how it did offend me. I got fired the next day saying that they cannot give me the training I need (the same training they were giving the other new hire) and that I was making my supervisor look bad because I was sitting around doing nothing so much, despite constantly asking for things to do and learn. When I brought up the fact that I felt like I was set up to fail from the beginning they knocked and said "unfortunately it does seem that way". If you get a job there, make sure you get a desk next to the team lead or have experience with JD EDWARDS version 1994 or else they will tell you that you are not a good fit.

Explore other reviews about PDQ Industries

4.0
12 Sept 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people to work with. New ownership is refreshing, driven, humble, and hungry. They have built a great leadership team where, in the past, there was not much of a team. Diverse and Inclusive culture.

Cons

The benefits could be better. But I am feeling hopeful that good things will come. Compensation - could be more competitive, offer bonuses and more incentives for employees

4.0
5 July 2022
Recommend
CEO approval
Business outlook

Pros

I enjoy working at PDQ Industries because I can bring my entire self to work. We unite as one cohesive team that cares about our customers, product, and people, which makes it a fantastic work environment. We work hard and PLAY hard, which provides us a great work-life balance and a BIG focus on relationship building across the organization. We plan fun and unique events and look for opportunities to laugh. I am surrounded by REAL people who are passionate, driven, and truly care about their coworkers.

Cons

Like many companies that experience growth - there are some growing pains Old systems that need to be upgraded (But a work in progress) Lots of paper (another work in progress to convert processes digitally and save some trees)

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