AVOID THIS CUTTHROAT, PRIMADONNA PLACE!! – UNLESS YOU ARE DESPERATE FOR A JOB - Mortgage Fulfillment Analyst PENNYMAC Employee Review

1.0
8 June 2016
Recommend
CEO approval
Business outlook

Pros

I enjoyed working with smart, dynamic people and learning new skills. The cafeteria also served decent food at times. The gym is decent given the size of the room.

Cons

I would describe the company culture as being TOXIC at best due to WEAK MANAGEMENT. I had the misfortune of working with managers who were very unapproachable (even narcissistic) and only talked to you when they needed something ASAP (not even a “Good Morning”). In addition, there were many managers who were INCOMPETENT and LACKED FUNDAMENTAL SKILLS to do the job as managed with an “IRON FIST”. Many times, they will take credit for your ideas and work to cover up their own shortcomings. I also felt there was a LACK OF TRANSPARENCY working on projects since I was NOT INVITED TO CRITICAL MEETINGS and UNREALISTIC DEADLINES WERE PROMISED to the stakeholder. To make matters worse, I wasted more time having to re-clarify what deliverables are needed as well as being under intense pressure to get things done. In addition to WEAK MANAGEMENT, I would also describe the atmosphere as being a “SECRET SOCIETY” where privileged people (those that have tight connections as a result of nepotism) are allowed to prosper and surpass me (in terms of growth and future opportunities) after I’ve shared all of my valuable knowledge (which took years to develop) with them. Largely, I felt that whatever significant contributions that I have made to the department go unnoticed by upper management unless one of their “privileged” kids had done it (or stolen credit for it). If you decide to join PennyMac, just know that: 1. The commute is horrible and parking is problematic (no work from options allowed). 2. You will be low-balled on salary. 3. Their health benefits are expensive. 4. It will take a very, very long time to accrue any vacation time. 5. You must wait 1 year after start date before you can enroll in 401k program. 6. No work/life balance. 7. No raises or merit increases or promotions unless the CEO approved it (which can take an eternity – this is where it helps to have “tight connections”). 8. Be prepared to be exploited and/or marginalized. 9. Have headphones on to drown out obnoxious, fake laughs. Do not have headphones on when the CEO is in the vicinity (as this is one of his pet peeves). Although I am grateful for the skills that I’ve learned and for the relationships that I’ve developed there, but if I had a do-over, I would have only USED the PennyMac OFFER letter as LEVERAGE (without any intent of ever joining).

Explore other reviews about PENNYMAC

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great people work here, good energy

Cons

Very intense and high pressure

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PENNYMAC Response
4mo
We would like to extend my sincere thanks for taking the time to share your thoughts and feedback about your experience with our company. We value all of our employees' feedback, and we appreciate your insights on the pros and cons of the company. Our direct managers are a critical asset to our company, and we're glad to hear that you find them to be caring and supportive. We also understand that supportive coworkers and casual attire create a relaxed and pleasant working environment for our employees. We'll take your feedback into careful consideration, and we'll make needed changes to ensure we're providing a realistic work environment for our loan officers. We understand that some processes here can be frustrating to you, but rest assured that we're working hard to improve in that area. At our company, we encourage our employees to be top producers by performing to the best of their abilities. Therefore, we'll examine the possibility of reducing micromanagement to boost productivity for all. Lastly, thank you for your willingness to learn and grow. We believe that a strong team is a team that is constantly developing, and we hope you find value in the resources we offer to help you succeed in your role.
2.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Training was always provided and you were never rushed to learn. Snacks were given on a daily basis. You had a Penny Pantry in the building that offered free coffee/Soda and a variety of food selections at a resonable price.

Cons

Low paying position at $22.00 an hour to start with no increases. The department couldnt find other Loan Specialist for the longest time and then increased the position to $27.oo an hour in an effort to attract more people. Four of the employees that were already there for a few years in the department were allowed to work remotely on Thursdays and Fridays, every new Employee had to work on site. Bonus was paid a month and a week after the quarter, so March's bonus was given to you on May 7! Human Resources lied and was extremely unprofessional, when challenged they offered no response or made up false information. My recommendation after being rehired and resigned, is to run in the opposite direction, and dont look back.

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PENNYMAC Response
3d
Thank you for taking the time to share your review of your experience with us. We appreciate your candid perspective, and we're glad to hear you found value in our training programs and appreciated our daily office surroundings and pantry resources. We completely understand that compensation, benefit costs, and clear policy transparency are top priorities. We hear your frustrations regarding how starting pay adjustments, localized remote schedules, and incentive timelines can impact the day-to-day experience. We constantly review our compensation structures and internal procedures to ensure fairness, remaining competitive in the market while balancing our overall team dynamics. Regarding your feedback on our communication, we take your comments very seriously. Our company deeply values open communication, and it is never our intention to create an environment where an employee feels unheard or unsupported. We are continuously evaluating ourselves to learn from our employees' experiences and improve our management practices. Even if we cannot change the past, we are genuinely driven to influence the future. Because you have the unique perspective of having spent time with us across multiple tenures, we invite you to reach out directly to our corporate human resources team at employeerelations@pennymac.com. We want to listen carefully to your feedback and ensure your specific insights are thoroughly noted as part of our continuous improvement strategy. We value your time with the team, and we wish you the very best in your future endeavors.
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