Wolves in Sheeps Clothing - Home Loan Specialist I PENNYMAC Employee Review

1.0
25 May 2022
Recommend
CEO approval
Business outlook

Pros

Pay was decent and overtime was offered when 'they' needed us and WE pulled through for 'them'. I did take away more knowledge in a particular area of mortgage from this job.

Cons

I was laid off 5/9/22. The 'WE' I speak of are the numerous 'bodies/numbers' that handled the load when the market was exploding when covid hit and all the bodies before me that gave their best to PennyMac over the years, namely many veterans, including myself, who were there in the trenches when it counted. Upper management has no idea of key employee contributions and stellar records because they don't care to know. I was under a management team that came to the company connected to each other and used our knowledge and ideas making them their own promising help and support to advance in the company when, in the end, they cut us loose once they had what they needed. No efforts by management to communicate with other managers in the company to move key, talented employees into other areas of interest. They say they will do this but never follow through with the support of their statements that they will do all they can to help you succeed. I felt used in the end and taken advantage of, BUT knew in my heart all along the kind of 'clickish' people I was under anyway. I still showed up to my job each day and proved my worth so felt good having helped 'MY clients' in my role with PennyMac on a personal level. I felt sad when I was laid off, BUT also felt a weight of lies and deceipt lifted off my life of which I am the wiser for. You always hear of large companies in this manner. "It's corporate America, they (the big fishes) are all about revenue never thinking of the LOYAL LITTLE FISHES that are helping them swimming in the trenches, taking care of the customers each day going above and beyond." From the biggest fishes (upper management) down to lower management, unless you fit their idea of staying a subservient employee ALWAYS, never having a desire to advance your career, you will lose in the end with PennyMac. Save yourself the trouble and STEER CLEAR OF THIS COMPANY! OR, take advantage of learning 1 thing really well expecting once you do, you will be ready to move on to another company cause' this one does not have an interest in paying you your worth in the end. I believe one of the reasons PennyMac is set up the way it is, namely people working only 1 specific area of the loan process is to keep them hungry for more knowledge and leaving them trapped with expertise only in only one skill set as many they hire don't have broad experience in the mortgage industry. They can't have people learning and knowing too much because it's NOT this companies practice to advance people in their careers and PAY THEM MORE MONEY. This is truly a revolving door company where advancement is not based on merit. I saw MANY talented AND CLASSY people leave the company on their own, wise to this practice, before lay offs and even after the first round of layoffs. I happened to be laid off in the second round having top production numbers for 2 and 1/2 years while having the best record of helping loans to close on time, etc.

Explore other reviews about PENNYMAC

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great people work here, good energy

Cons

Very intense and high pressure

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PENNYMAC Response
4mo
We would like to extend my sincere thanks for taking the time to share your thoughts and feedback about your experience with our company. We value all of our employees' feedback, and we appreciate your insights on the pros and cons of the company. Our direct managers are a critical asset to our company, and we're glad to hear that you find them to be caring and supportive. We also understand that supportive coworkers and casual attire create a relaxed and pleasant working environment for our employees. We'll take your feedback into careful consideration, and we'll make needed changes to ensure we're providing a realistic work environment for our loan officers. We understand that some processes here can be frustrating to you, but rest assured that we're working hard to improve in that area. At our company, we encourage our employees to be top producers by performing to the best of their abilities. Therefore, we'll examine the possibility of reducing micromanagement to boost productivity for all. Lastly, thank you for your willingness to learn and grow. We believe that a strong team is a team that is constantly developing, and we hope you find value in the resources we offer to help you succeed in your role.
2.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Training was always provided and you were never rushed to learn. Snacks were given on a daily basis. You had a Penny Pantry in the building that offered free coffee/Soda and a variety of food selections at a resonable price.

Cons

Low paying position at $22.00 an hour to start with no increases. The department couldnt find other Loan Specialist for the longest time and then increased the position to $27.oo an hour in an effort to attract more people. Four of the employees that were already there for a few years in the department were allowed to work remotely on Thursdays and Fridays, every new Employee had to work on site. Bonus was paid a month and a week after the quarter, so March's bonus was given to you on May 7! Human Resources lied and was extremely unprofessional, when challenged they offered no response or made up false information. My recommendation after being rehired and resigned, is to run in the opposite direction, and dont look back.

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PENNYMAC Response
6d
Thank you for taking the time to share your review of your experience with us. We appreciate your candid perspective, and we're glad to hear you found value in our training programs and appreciated our daily office surroundings and pantry resources. We completely understand that compensation, benefit costs, and clear policy transparency are top priorities. We hear your frustrations regarding how starting pay adjustments, localized remote schedules, and incentive timelines can impact the day-to-day experience. We constantly review our compensation structures and internal procedures to ensure fairness, remaining competitive in the market while balancing our overall team dynamics. Regarding your feedback on our communication, we take your comments very seriously. Our company deeply values open communication, and it is never our intention to create an environment where an employee feels unheard or unsupported. We are continuously evaluating ourselves to learn from our employees' experiences and improve our management practices. Even if we cannot change the past, we are genuinely driven to influence the future. Because you have the unique perspective of having spent time with us across multiple tenures, we invite you to reach out directly to our corporate human resources team at employeerelations@pennymac.com. We want to listen carefully to your feedback and ensure your specific insights are thoroughly noted as part of our continuous improvement strategy. We value your time with the team, and we wish you the very best in your future endeavors.
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