Must Avoid - Loan Officer PENNYMAC Employee Review

1.0
5 May 2023
Recommend
CEO approval
Business outlook

Pros

You can make a lot of money quickly. Many of my coworkers were nice people

Cons

I was originally part of the college development program. If you’re a student this company is a must avoid. They constantly lie to tell you how great of a company they are and how going to any other company to do the job would be a mistake. This was my first red flag here. In my 6 months as a loan officer for Pennymac I had 3 different managers. My first one I was in office still in training and they put me on the only remote team there. Following that they demoted my manager and put me on an in office team, only to demote my manager again. Finally I was put on a more secure team although management at that point was all micromanagement. The work life balance is terrible. Overtime is not optional or is required by the company although they disguise it as optional. The recruiter who hired me told me multiple different lies that I then realized we’re not true when I came to the job. There is tons of micromanagement at the company and upper management always plays favorites. Unless you are a favorite, don’t expect to be treated well by anyone there. The office culture is horrible. The people working there never faced consequences for making jokes about other employees that were often times hurtful and terrible to even witness. I’ve witnessed people out loud make school shooter jokes and racist jokes about other employees and everything is shrugged off. I almost felt uncomfortable speaking to others in the office as I did not want to be at the end of a joke they found humorous that I found offensive. Our site (tampa) constantly finished the lowest of any site for production and this isn’t because of the loan officers there. This is because of the poor management spearheaded by the site lead who proceeded to mismanage the site from the moment I was there. If you’re looking for a place of employment you feel comfortable in, I would avoid Pennymac at all costs unless you find racism and hatred a part of your daily life. I’m glad I no longer work for Pennymac as it was the worst choice I could have ever made graduating university.

Explore other reviews about PENNYMAC

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great people work here, good energy

Cons

Very intense and high pressure

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PENNYMAC Response
4mo
We would like to extend my sincere thanks for taking the time to share your thoughts and feedback about your experience with our company. We value all of our employees' feedback, and we appreciate your insights on the pros and cons of the company. Our direct managers are a critical asset to our company, and we're glad to hear that you find them to be caring and supportive. We also understand that supportive coworkers and casual attire create a relaxed and pleasant working environment for our employees. We'll take your feedback into careful consideration, and we'll make needed changes to ensure we're providing a realistic work environment for our loan officers. We understand that some processes here can be frustrating to you, but rest assured that we're working hard to improve in that area. At our company, we encourage our employees to be top producers by performing to the best of their abilities. Therefore, we'll examine the possibility of reducing micromanagement to boost productivity for all. Lastly, thank you for your willingness to learn and grow. We believe that a strong team is a team that is constantly developing, and we hope you find value in the resources we offer to help you succeed in your role.
2.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Training was always provided and you were never rushed to learn. Snacks were given on a daily basis. You had a Penny Pantry in the building that offered free coffee/Soda and a variety of food selections at a resonable price.

Cons

Low paying position at $22.00 an hour to start with no increases. The department couldnt find other Loan Specialist for the longest time and then increased the position to $27.oo an hour in an effort to attract more people. Four of the employees that were already there for a few years in the department were allowed to work remotely on Thursdays and Fridays, every new Employee had to work on site. Bonus was paid a month and a week after the quarter, so March's bonus was given to you on May 7! Human Resources lied and was extremely unprofessional, when challenged they offered no response or made up false information. My recommendation after being rehired and resigned, is to run in the opposite direction, and dont look back.

avatar
PENNYMAC Response
1w
Thank you for taking the time to share your review of your experience with us. We appreciate your candid perspective, and we're glad to hear you found value in our training programs and appreciated our daily office surroundings and pantry resources. We completely understand that compensation, benefit costs, and clear policy transparency are top priorities. We hear your frustrations regarding how starting pay adjustments, localized remote schedules, and incentive timelines can impact the day-to-day experience. We constantly review our compensation structures and internal procedures to ensure fairness, remaining competitive in the market while balancing our overall team dynamics. Regarding your feedback on our communication, we take your comments very seriously. Our company deeply values open communication, and it is never our intention to create an environment where an employee feels unheard or unsupported. We are continuously evaluating ourselves to learn from our employees' experiences and improve our management practices. Even if we cannot change the past, we are genuinely driven to influence the future. Because you have the unique perspective of having spent time with us across multiple tenures, we invite you to reach out directly to our corporate human resources team at employeerelations@pennymac.com. We want to listen carefully to your feedback and ensure your specific insights are thoroughly noted as part of our continuous improvement strategy. We value your time with the team, and we wish you the very best in your future endeavors.
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