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PNC Financial Services Group

Engaged employer

Transformation has created problems - Customer Service Representative PNC Financial Services Group Employee Review

1.0
28 May 2017
Recommend
CEO approval
Business outlook

Pros

PNC has a good 401 K plan. The vacation benefits are good.

Cons

This company is only for executives. There is a huge gulf between the everyday ran k and file employees and people at the director level and above. Process and metrics are king. Change management is very time consuming and not very user friendly for the IT staff. IT staff has been divided into change the bank teams and run teams. Knowledge base has been spread too thin. In addition, there are agile teams. Company is diving head fist into agile even on their legacy mainframe applications which are not easily to fit into the agile development model. Executives hold town hall presentations to try to connect with the rank and file staff but the meetings are mainly an opportunity for the executives to tell everyone what a great job the 'executives' are doing. The Q and A sessions at the town hall meetings are a joke, I have never seen so many softball questions and planted questions in my career. Due to the creation of so many new teams, the knowledge base is spread very thin. People are being asked to work on projects involving applications they have no experience in. There is a shortage of people who know their applications, Directors and management above the directors seem to think that everyone is a plug and play employee and that in-depth application knowledge is not needed. Too many of the players in IT don't have any knowledge about the applications From the project managers to the business analysts to the developer to the QA testers, , there is a real problem. A lot of people are driving with their eyes closed. The executives think the solution is hiring more contractors.

Explore other reviews about PNC Financial Services Group

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Compared with similarly sized institutions, PNC offers decent work-life balance. But it all depends on who your manager is. People are generally very helpful and always willing to answer questions. For the most part, I enjoyed my time there.

Cons

Compensation is frequently ranked among the bottom percentile in the industry, and this was no exception for myself. They do not take into account the cost of living of a certain area when you are in their analyst program. For example, someone in Nashville would have to the same compensation as someone with the same position in San Francisco. During my time there, it definitely felt very “laissez faire”. Communication among deal team members was also a bit unpolished, with juniors frequently having to play catch up. The bureaucracy and level of siloing between lines of business is awful. It slows down deal execution and overall efficiency.

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