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PNC Financial Services Group

Engaged employer

Worst place to work - Anonymous employee PNC Financial Services Group Employee Review

1.0
16 Aug 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits weren’t great but they were decent.

Cons

*Poor branch manager *Poor district manager *No proper training just thrown into an office for 2 weeks then thrown to the wolves *Very micro managed *Toxic work environment *No job security… watched good employees getting fired left and right (I knew I had to get out at that point or it would be on there terms) *Only 3 days of PTO can be rolled over to following year and must be used in the first quarter of the following year *Expectations where not possible with not enough staff *Constant angry clients due to the bank only worrying about goals instead of keeping clients happy *Bankers where expected to make cold calls instead of helping walk ins *Tellers weren’t allowed to help with basic tasks such as printing debit cards, closing of accounts, and redeeming credit card rewards. This lead to clients waiting hours for a debit card that could be done at the teller line within 5mins * I could go on but I’ll save you some time and tell you this is the worst company I have ever worked for!!!!!

Explore other reviews about PNC Financial Services Group

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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