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Pacific Customs Brokers

Is this your company?

worst place to work - management is bullies and extremely rude - Anonymous employee Pacific Customs Brokers Employee Review

1.0
15 Jan 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- great medical benefits

Cons

extremely low wages (could barely afford rent), forced shift work/ hours of work can change in a moments notice, management is not approachable, one can be easily outcasted, no real say in what type of work/ department you wish to work in, extremely lazy co-workers, very hard to get time off (if you ask for ANY TIME OFF, management rolls their eyes at you and makes you feel like you should be thankful to them for giving you the time off. There was numerous times that time off was denied even though the employee was a bridesmaid in their sisters wedding!), upper management has ZERO respect for employees and it is "their way or the highway", they has no experience in management and it shows. Overtime is expected, from everyone, there is no work/life balance. Management will go out of their way to be cruel and micromanage the "trouble makers" to try and force them to quit so they do not have to pay severance, while ignoring the actual issues with the company ie large gaps in the schedules, extremely high drayage charges, overall lack of employees.

Pacific Customs Brokers Response
8y
Thank you for your review. I'm sorry to hear you feel that way. As for salaries, we spend a lot of time benchmarking our total compensation package with that of the competition. In nearly every case it comes in the top 20% and that's before benefits, bonuses, and extras. We encourage anyone who wishes to increase their compensation to discuss with their managers about accreditations and career path that leads to increased compensation. PCB is a strong believer in compensating top talent. It is true that staff will be placed where they and their skills are needed. That is a simple business decision to meet client needs and that's why it is written into the contract and explained repeatedly during interviews. As you know, except in extreme circumstances, staff get over a month of advance notice of shift changes. We understand it takes time to adjust everyday activities and do our best to accommodate that. We also strongly reject the accusation that your coworkers were lazy. PCB considers our team members to be some of the most talented and hard-working in the industry. It shows in their dedication and desire to exceed client expectations. Managers/supervisors also maintain an open door policy. It is not unusual for them to come in on their non-work time so that they can speak to staff in their care who work different hours from them. All supervisors are put through management courses at local colleges and universities to build upon their natural aptitude to nurture their reports. It is unfortunate you did not bring these issues forward during your time with us, but I wish you the best in your future career. Hopefully our paths will cross again in the future.

Explore other reviews about Pacific Customs Brokers

5.0
7 Feb 2024
Recommend
CEO approval
Business outlook

Pros

A very professional work environment that taught me more about life in my short time than I thought possible.

Cons

Software is a bit buggy at times.

5.0
1 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Benefits, lots of staff engagement events, EAP, profit sharing, supportive to development and tuition assistance.

Cons

Remote, WFH positions could use some exapansion.

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