No Growth! Corporate & Managers doesn't care about the employees - Guest Service Agent Pacifica Hotels Employee Review

1.0
21 Mar 2025
Recommend
CEO approval
Business outlook

Pros

If you actually like working in the hospitality industry, it's a great dynamic. Meeting all kinds of tourists are great. You do feel like your coworkers are family/friend (but they're all fake). So don't trust anyone.

Cons

No growth. Especially when you work for the hotels the corporate people don't really pay attention to, you're on your own. You do so much and get paid so little. There's no growth at all. It's all favoritism to people who have worked there the longest, not how hard you've worked. Managers just care about their bonuses. Corporate ppl doesn't care about the well-being of their employees nor the guests of their hotels. HR are not for the people, they are for the good of the company. They will never be on your side.

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Pacifica Hotels Response
1y
Thank you for sharing your feedback. We appreciate your time with us and your dedication to the hospitality industry. We’re sorry to hear that your experience did not meet your expectations, and we take your concerns seriously. At Pacifica Hotels, we strive to create a positive environment where all team members feel valued, supported, and have opportunities for growth. We recognize that there is always room for improvement and will look into your feedback regarding career progression, management support, and communication between teams. We are committed to ensuring both our team members and guests have a positive experience, and your comments will help us improve. If you'd like to discuss your experience in more detail, please feel free to reach out to us directly at ps@pacificahotels.com.

Explore other reviews about Pacifica Hotels

5.0
22 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Flexible, great energy, free parking, on the water, family owned company.

Cons

Low Pay, do not promote or move employees to other departments.

1.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Competitive for the industry as upper management.

Cons

Upper Management, Staffing Levels, Employee Support

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